Cookie Policy

You have the right to decide which categories of cookies (other than strictly necessary cookies) are placed on your device when you visit dovenaro.site, to change your preferences at any time, and to withdraw consent previously given. You can exercise these rights by adjusting the cookie settings banner shown on your first visit, by clearing cookies through your browser settings, or by contacting us directly using the details below. Where you withdraw consent to analytics or marketing cookies, we will stop placing new cookies of that category within 24 hours and any data already collected via those cookies will not be used for further profiling.

1. Contact for Cookie-Related Requests

If you have questions about this Cookie Policy, want confirmation of which cookies are currently active on your session, or wish to lodge a request regarding cookie consent, contact us:

Dovenaro Financial Consulting (Pty) Ltd (Proprietary Limited (Pty) Ltd), trading as Dovenaro
Physical address: 48 Kingfisher Street, Willows, 9301 Bloemfontein, South Africa
Email: [email protected]
Phone: +27 51 311 8585

We aim to acknowledge cookie-related queries within 3 business days and to resolve them, including any technical adjustment to our cookie configuration, within 14 business days.

2. What Cookies Are and Why Dovenaro Uses Them

Cookies are small text files placed on your device when you visit a website. They allow a site to recognise your device on return visits, remember choices you have made, and collect information about how the site is used. Dovenaro is a financial consulting business, and we use cookies on dovenaro.site to operate our site reliably, to understand how visitors find and use our consulting services pages, and — only with your consent — to support limited marketing activity such as measuring the effectiveness of the email subscription we offer to prospective and existing clients.

3. Categories of Cookies We Use

3.1 Necessary Cookies

These cookies are essential for the site to function and cannot be switched off in our consent tool. They are typically set only in response to actions you take, such as submitting our contact form, setting cookie preferences, or navigating between secure pages. Examples include:

• Session/security cookie — maintains the integrity of your browsing session and protects the contact form against automated abuse (retained for the duration of your visit, deleted on browser close or after a maximum of 4 hours of inactivity).
• Cookie consent record — stores the choices you made in the cookie banner so we do not ask again on every page load (retained for 12 months).

Because these cookies are strictly necessary to deliver the service you request, they are placed without seeking consent, consistent with POPIA's processing conditions where processing is necessary to carry out actions for the conclusion or performance of a contract, or is required for a legitimate purpose related to the functioning of the site.

3.2 Analytics Cookies

With your consent, we use analytics cookies to understand how visitors move through dovenaro.site, which consulting service pages are viewed, how long pages are viewed for, and whether visitors return. This helps us improve our site content and identify which of our financial consulting services are of most interest. Analytics cookies are set only after you actively opt in via the cookie banner, and typically remain on your device for up to 13 months, after which they expire automatically unless you renew consent.

Analytics data is processed in aggregate and is not used by Dovenaro to identify you individually. If you decline analytics cookies, your visit to the site is not tracked in our analytics tool, and no functionality of the site is restricted as a result.

3.3 Marketing Cookies

With your consent, we use marketing cookies to measure the performance of our email subscription service — for example, to understand which channel brought a subscriber to our sign-up form and to avoid showing repetitive promotional content to the same visitor. These cookies are only activated if you opt in separately to the marketing category in the cookie banner, and are retained for a maximum of 6 months, after which they expire and require renewed consent to be reset.

We do not currently use third-party advertising or retargeting cookies. Should this change, we will update this policy at least 14 days before such cookies are activated and will request fresh consent through the banner.

4. Cookies Linked to the Contact Form and Email Subscription

When you submit our contact form, the necessary security cookie described in section 3.1 is used to protect that submission; no analytics or marketing cookie is required for the form to function, and none is set unless you have separately consented to those categories. When you subscribe to our email list, a marketing cookie (subject to consent) may record that a subscription was completed via the website, so that we can measure sign-up conversion; this cookie does not itself store your email address, which is instead processed as described in our Privacy Policy.

5. Managing and Withdrawing Consent

You can change your cookie preferences at any time via the cookie settings link available on every page of dovenaro.site. Changes take effect immediately for future page loads. You can also delete cookies already stored on your device through your browser settings; instructions vary by browser but are generally found under "Privacy" or "Cookies" in the browser's settings menu. Deleting the consent cookie itself will cause the cookie banner to reappear on your next visit so you can set your preferences again.

Most browsers also allow you to block all cookies or to be notified before a cookie is set. Please note that blocking necessary cookies may prevent the contact form or other core functions of dovenaro.site from working correctly.

6. Third-Party Cookie Providers

Where analytics or marketing cookies are set by third-party service providers acting on our behalf, those providers act only on our documented instructions and are contractually required to keep cookie-derived data secure and to use it solely for the purposes we specify. We review our list of cookie providers at least once every 12 months and will update this policy within 14 days of any material change to that list.

7. Retention and Updates to This Policy

Cookie retention periods are set out in section 3 above and are reviewed annually. We may update this Cookie Policy from time to time to reflect changes in the cookies we use or in applicable law, including POPIA. Where a change materially affects the categories of cookies used or your rights in respect of them, we will highlight the update on dovenaro.site for at least 30 days and, where analytics or marketing cookies are affected, will request renewed consent via the banner.

8. Contact and Complaints

For any request regarding cookies, or to lodge a complaint about how Dovenaro handles cookie consent, contact us at [email protected] or +27 51 311 8585, or in writing at 48 Kingfisher Street, Willows, 9301 Bloemfontein, South Africa. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Regulator of South Africa.